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Free Returns

Returns are free of charge and included in the Juwelier Steiner Service when:

  • the product does not meet your expectations
  • it does not fit
  • you ordered sample rings and wish to return those
  • you choose another product from our range of goods

 

In order to return your product:

 

  • In Austria: please use the enclosed return label and send back the parcel using the Austrian postal service
  • In Germany: please use the enclosed return label, attach it to the parcel, and take it to one of the many GLS PaketShops; our partner GLS will take care of everything. In order to find a GLS shop near you, please click on the following link: https://gls-group.eu/DE/de/depot-paketshop-suche
  • In Switzerland: in areas near the Austrian border, the same procedure as in Germany applies. For areas in which no GLS shops are situated: please contact us by email (office@steiner-juwelier.at) or phone (+43 (0)4852 70956) so that we can organize the returns
  • In Italy: please contact us by email (office@steiner-juwelier.at) or phone (+43 (0)4852 70956) so that we can organize the returns