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General Terms and Conditions of Business


For all orders via our online store the following terms and conditions apply. Our online store is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.


The sales contract is concluded with the company Wolfgang Steiner - Juwelier Steiner.

By placing the products in the online store we make a binding offer to conclude a contract for these articles. You can put our products into your shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order you will receive another confirmation by e-mail.


The language(s) available for the conclusion of the contract: German, English

We save the contract text and send you the order data and our terms and conditions in text form. For security reasons the contract text is no longer accessible via the Internet.


In addition to the indicated product prices, shipping costs may be incurred. You will find more detailed information about possible shipping costs in the offers.

We deliver only by shipping. A collection of the goods is unfortunately not possible.


In our store you can choose between the following payment methods:


If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

credit card

When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

PayPal, PayPal Express

During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the store, we will ask PayPal to initiate the payment transaction. The payment transaction will be executed automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Apple Pay

To pay the invoice amount via Apple Pay, you must use the browser "Safari", with which service provider Apple is registered, have activated the Apple Pay function, identify yourself with your access data and confirm the payment order. The payment transaction will be carried out immediately after placing the order. You will receive further instructions during the ordering process.

Purchase on account via Klarna

In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer invoice purchase as a payment option. Please note that Klarna Invoice is only available for consumers and that payment must be made to Klarna in each case. When buying on account with Klarna, you always receive the goods first and you always have a 14-day payment period. The complete terms and conditions for purchase on account can be found here. [https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0]

Financing via Klarna

In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer installment purchase as a payment option. Please note that Klarna Installment Purchase is only available for consumers and that payment must be made to Klarna.

Klarna's financing service allows you to pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (with a minimum of €6.95). For more information about Klarna Installment Purchase, including the General Terms and Conditions and the European Standard Information for Consumer Credit, click here [https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account].


The goods remain our property until full payment is received.


If goods with obvious transport damages are delivered, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.


The statutory liability for defects shall apply. Information on any additional warranties and their exact conditions can be found with the product and on special information pages in the online store.

Customer service: You can reach our customer service for questions, complaints and objections from Monday to Friday 09.00-12.30 h 14.00-18.00 h and Saturday 09.00-12.30 h under the telephone number 43 4852 70956 as well as by e-mail at office@steiner-juwelier.at.


The European Commission provides a platform for online dispute resolution (OS), which you can find here [https://ec.europa.eu/consumers/odr/]. Consumers have the possibility to use this platform for the settlement of their disputes. In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board. Responsible is the Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de [http://www.universalschlichtungsstelle.de]. We will participate in a dispute resolution procedure before this office.